You’d like to return an item you’ve purchased? You’d like to cancel? No problem!
What you need to know:
- Refunds will be issued to the credit card used for the order only.
- A full refund, including the shipment fee, will be issued in case of cancelation prior to shipment. Full credit will be issued as specified by law.
- In case of cancelation after shipment:
A refund will be issued pending the return of the item within 14 days of purchase and in the state it was sent out: unused, free of damage and/or defect, with its label, in its original box and with the invoice.
- Items that have not been paid for by cash but by such means as special deals, coupons or gifts will not be refunded.
Debit cards cannot be issued a refund. They will be given store credit only. We recommend the use of a credit card.
Shipment fees will not be refunded or credited.
- Replacing or returning an item for store credit is possible within one month of purchase. The item must be unused, free of damage and/or defect, with its label, in its original box and with the invoice
- I know what it feels like to purchase a new outfit online and I am doing my utmost to send it on its way to you as soon as possible!
I promise to pack and send out shipments to their destinations within 4 business days.
Maximum delivery time from validation of order will not exceed 9 business days, business days being Sunday to Thursday.
- Delays originating with the shipping company may regretfully occur. I am sorry, I have no control over such delays, and I cannot be held liable for them if they occur.
- It is a well-known fact that online shopping is best done in the morning hours – orders made after 5 pm will be processed during the next business day.
What about shipment fees?
- Shipments within Israel will be carried out by Israel Post.
- Registered mail costs NIS 20 and will be collected when making the order online.
- Door to door shipment costs NIS 45.
- For International shipments write to: firstname.lastname@example.org
International shipments are carried out by Israel Post. Prices may vary by country. Delivery time is about one month after validating an order. International shipments may be subject to custom charges or VAT as per the destination country. These charges apply to the buyer.